Data Privacy Notice

We believe that the responsible use of personal information collected on our website, external websites and over the phone is important to our agency objectives and reputation. As part of our commitment to privacy, we have adopted this Privacy Statement.

Use of Your Information
We only use your personal information to respond to your requests and to provide you with information about our available and upcoming properties, unless you opt out of receiving this information as provided below. We also use personal information for the purposes of providing services to clients (such as providing marketing updates).

Collecting Information
In addition to phone calls with us, our website and/or external websites may also invite you to contact us or to provide information about yourself/your property requirement. We use this information to send current and future availability most suited to your requirement. Unless your requirement is updated in the meantime, our policy is not to send emails to applicants whose request to be sent information extends beyond 12 months after the initial enquiry.

Sharing Information
The personal information you provide to us will be retained only for as long as necessary to fulfil the purposes for which the information was originally collected or as required by law. We do not share personal information with third parties, except as necessary to carry out our business or your request or as required by law or other legal processes, and we never sell your personal information.

Safeguarding Information
We will endeavour to protect the security of your personal information and your choices for its intended use. We store and process your personal information, via the Agency Pilot platform developed by Alcium Software, who (as we understand are ISO27001 accredited) use a secure server and have procedures designed to protect the personal information that you have provided from unauthorised access, destruction, use, modification or disclosure.Please contact Alcium Software (www.alciumsoftware.com/contactus) if you have any questions regarding the security of your data.

Whilst Brown & Lee will take commercially reasonable security precautions regarding your personal information, due to the open nature of the Internet we cannot guarantee that any of your personal information will be free from unauthorised access and we disclaim any liability for any theft or loss of unauthorised access or damage to, or interception of, any data or communications. By using the site you acknowledge that you understand and agree to assume these risks.

If you have questions or comments about our administration of your personal information or would like to opt out of receiving any marketing material from us please contact us at mark.hannam@brownandlee.com. You may also use this address to communicate any concerns you may have regarding compliance with this Privacy Policy.